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Shipping & Returns

About Shipping Fees:

Shipping MethodsDelivery TimeCharges
Ordinary Express Mail Service10 --20 Working DaysFree
Fast Express Mail Service(Service Company is EMS)7--14 Working Days$10
Faster Express Mail Service(Sevice Company is DHL)5--7 Working Days$30



About Package Track:

Once you purchase watch from our website,we can assure that your shippment will be made promptly and arrive secure and intact to your door. You can track your shipment through the tracking system .Each package will be cushioned against damage, will clear customs, will be wrapped to avoid high import taxes, and will be exactly what you ordered.Once we ship your package, we will send you tracking number.


About Warranty:
 

We offer 180 days warranty on every watch you purchase from this site. Watches may be returned or exchanged only if it is faulty. Warranty does not cover ordinary wear and tear or damages caused by external reasons (such as scratches, missing stones, dents, nicks, fading/chipping of the material on the product etc..). Warranty does not cover water damage, lost or stolen parts, damages due to personal misuse/negligence, therefore we strongly recommend not to swim, dive, surf or have any other similar activity with any watches.


About Returns/Exchanges:

We offer a 14 days refund policy, if you are not 100% satisfied with the goods, we would only issue a refund if
  1. the item is in its original condition, which means the product hasn't been sized, worn, plastic removed, damaged, scratched or tampered with.
  2. the item is returned within 14 days of purchase. (from the day the goods is signed for /received)
  3. After 14 days we may not issue a refund, but exchanges may be acceptable.
  4. All returns are at the customers' own cost.
  5. The refund amount will be the exact amount you paid for the item without shipping fee.
  6. Exchanges will be subject to price difference adjustment (if there is any).
  7. All returns: please contact before returning of the goods to avoid unnecessary costs on both sides.

Wish you a happy shopping experience, any problem just drop us an email at sales@HelloRolex.com

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