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Privacy Notice

Privacy Policy

Your privacy and security are very important to us. We will do everything to ensure that you have a great shopping experience. Please read our privacy policy carefully so you know what minimal information is collected, and how it is used.

 
Safe Systems

HelloRolex.Info online e-tail environment is guarded by the highest standard of data encryption and accurate identification technology available to ensure that your shopping experience is safe, simple, and secure. We guarantee that when you communicate with us, your personal information, including your name, shipping address(es), e-mail address, payment records, and banking and credit accounts will be kept private and secure. Although this registration information is necessary for fulfilling your order online, for your convenience, you may call us during business hours to place your order.

Safe Processes

At HelloRolex.Com, we respect and will continuously guard your right to privacy. Upon placing your order online, your personal information will be transmitted via a secured connection and encrypted, to be read only by our private server. Subsequently, for your protection, just prior to the transmission of your personal information, your browser will make a confirmed identification that communication is being made solely with HelloRolex.com. Only upon this authentication of a secure connection between your computer and HelloRolex.com, will your order be processed online. Upon receipt, your information will not be accessible by anyone else online and is held in privileged protection. Customer information is only added to the database upon the requests of those individuals.

 
How We Use the Information

Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties.

“Cookies” are used on the site only for shopping cart purposes. No personal information is ever stored in the cookie.

Transactional information such as account or credit card numbers and demographic information such as zip code, age, and income level are used only to send orders, our company newsletter, and other email promotions pertinent to the HelloRolex.com site. This information is not shared with any outside parties.

Warranty: 

We offer 180 days warranty on every watch you purchase from this site. Watches may be returned or exchanged ONLY if it is faulty. Warranty does not cover ordinary wear and tear or damages caused by external reasons (such as scratches, missing stones, dents, nicks, fading/chipping of the material on the product etc..). Warranty does not cover water damage, lost or stolen parts, damages due to personal misuse/negligence, therefore we strongly recommend not to swim, dive, surf or have any other similar activity with any watches.


Returns/Exchanges:

We offer a 14 days refund policy, if you are not 100% satisfied with the goods, we would only issue a refund if

  1. the item is in its original condition, which means the product hasn't been sized, worn, plastic removed, damaged, scratched or tampered with.
  2. the item is returned within 14 days of purchase. (from the day the goods is signed for /received)
  3. After 14 days we may not issue a refund, but exchanges may be acceptable.
  4. All returns are at the customers' own cost.
  5. The refund amount will be the exact amount you paid for the item without shipping fee.
  6. Exchanges will be subject to price difference adjustment (if there is any).
  7. All returns: please contact before returning of the goods to avoid unnecessary costs on both sides.

Wish you a happy shopping experience, any problem just drop us an email at sales@HelloRolex.com

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